At Jetbaz, we take your privacy seriously. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have over your own information. No jargon, no hidden clauses — just straight talk.
Our Commitments
These are the core privacy principles that guide how we handle your data every single day.
Every piece of data you send to Jetbaz — from your login credentials to your payment details — is protected by 256-bit SSL encryption. Your information is unreadable to anyone intercepting it in transit.
Jetbaz only collects the data we genuinely need to run your account and process your payments. We don't collect data for the sake of it. If we don't need it, we don't ask for it.
Jetbaz will never sell, rent, or trade your personal data to third parties for marketing purposes. Your information stays within the Jetbaz ecosystem and is shared only where legally required or operationally necessary.
We tell you exactly what we collect and why. No hidden data pipelines, no vague "improving your experience" clauses that mask data harvesting. This policy is written in plain English so you always know where you stand.
You have the right to access, correct, or delete your personal data at any time. Jetbaz makes it easy to exercise these rights — just contact our support team and we'll handle your request promptly.
Jetbaz doesn't hold onto your data indefinitely. We have clear retention schedules for every category of data we collect. When data is no longer needed, it is securely deleted or anonymised.
Welcome to the Jetbaz Privacy Policy. Jetbaz is operated by Jetbaz Entertainment Ltd. ("Jetbaz", "we", "us", "our") and this policy applies to all players who access the Jetbaz platform at jetbaz.vip, including through the Jetbaz mobile app, mobile browser, or desktop browser.
We understand that handing over personal information to any online platform requires trust. At Jetbaz, we work hard to earn and keep that trust. This Privacy Policy is designed to be clear and honest about what data we collect, why we collect it, how long we keep it, and what your rights are. We've written it in plain language — not legal boilerplate — because we believe you deserve to actually understand what you're agreeing to.
This policy should be read alongside our Terms and Conditions and our Responsible Gaming policy, both of which form part of your agreement with Jetbaz. By creating a Jetbaz account or using the platform in any way, you confirm that you have read and accepted this Privacy Policy.
Scope: This Privacy Policy covers all personal data collected by Jetbaz through the jetbaz.vip website, the Jetbaz mobile app, customer support interactions, and any other touchpoint where you provide information to us.
Jetbaz collects personal data in two broad categories: data you provide directly to us, and data we collect automatically when you use the platform. Here is a full breakdown of what we collect and why each category is necessary.
| Data Category | Examples | Why We Collect It |
|---|---|---|
| Identity Data | Full name, date of birth, gender | Account registration, age verification, KYC compliance |
| Contact Data | Email address, mobile number | Account communication, support, security alerts |
| Financial Data | bKash/Nagad/Rocket account number, transaction history | Processing deposits and withdrawals, fraud prevention |
| Verification Data | Government ID, proof of address | KYC identity verification, regulatory compliance |
| Gaming Data | Game history, bet amounts, session duration, win/loss records | Account management, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser, operating system | Security, fraud detection, platform optimisation |
| Usage Data | Pages visited, features used, time on platform | Improving the platform, personalising your experience |
| Communications Data | Support chat logs, email correspondence | Resolving disputes, quality assurance, training |
Sensitive Data: Jetbaz does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by responsible gaming obligations (for example, if you self-exclude or request a spending limit review).
Jetbaz collects your personal data through several channels. Understanding how data reaches us helps you stay in control of what you share.
Jetbaz uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes you would not reasonably expect. Here is a full account of how your data is used:
Marketing Opt-Out: If you no longer want to receive promotional emails or SMS messages from Jetbaz, you can unsubscribe at any time by clicking the unsubscribe link in any marketing email, or by contacting our support team at [email protected].
Jetbaz uses cookies and similar tracking technologies on the jetbaz.vip website and mobile app. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the platform.
| Cookie Type | Purpose | Can You Opt Out? |
|---|---|---|
| Essential Cookies | Keep you logged in, maintain your session, enable core platform functions | No — these are required for the platform to work |
| Functional Cookies | Remember your language preference, game settings, and display preferences | Yes — via your browser settings |
| Analytics Cookies | Understand how players navigate the platform so we can improve it | Yes — via cookie consent settings |
| Security Cookies | Detect and prevent fraudulent activity and unauthorised access | No — these are required for platform security |
You can manage your cookie preferences through your browser settings. Note that disabling essential or security cookies may affect your ability to use the Jetbaz platform. For most browsers, cookie settings can be found under Settings → Privacy → Cookies.
Protecting your personal data is a core responsibility at Jetbaz. We implement a range of technical and organisational security measures to protect your data against unauthorised access, loss, alteration, or disclosure.
Your Role in Security: While Jetbaz takes every reasonable step to protect your data, you also play a role. Use a strong, unique password for your Jetbaz account, enable 2FA, and never share your login credentials with anyone. If you suspect your account has been compromised, contact our support team immediately.
Jetbaz does not keep your personal data for longer than necessary. We have defined retention periods for each category of data we hold, based on the purpose for which it was collected and our legal obligations.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account Data | Duration of account + 5 years after closure | Legal and regulatory compliance |
| Financial Transaction Data | 7 years from transaction date | Anti-money laundering regulations |
| KYC Documents | 5 years after account closure | Regulatory compliance |
| Gaming History | 5 years from date of activity | Dispute resolution, responsible gaming |
| Support Communications | 3 years from last interaction | Quality assurance, dispute resolution |
| Marketing Preferences | Until you opt out or close your account | Consent management |
| Technical/Usage Data | 13 months from collection | Platform analytics and security |
When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual. Anonymised data may be retained for statistical analysis purposes.
You have a number of rights in relation to your personal data held by Jetbaz. We take these rights seriously and will respond to all valid requests within 30 days. Here is a summary of your rights and how to exercise them:
Request a copy of all personal data Jetbaz holds about you. We'll provide it in a clear, readable format within 30 days.
Ask us to correct any inaccurate or incomplete personal data we hold about you. We'll update it promptly.
Request deletion of your personal data where we no longer have a legal basis to hold it. Some data must be retained for legal reasons.
Ask us to restrict processing of your data in certain circumstances, for example while a dispute is being resolved.
Request your personal data in a structured, machine-readable format so you can transfer it to another service.
Object to processing of your data for direct marketing purposes. We will stop immediately upon receiving your objection.
How to Exercise Your Rights: To make a data rights request, email us at [email protected] with the subject line "Data Rights Request" and describe what you would like us to do. We will acknowledge your request within 48 hours and complete it within 30 days.
Jetbaz is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification checks, and we conduct additional KYC verification to confirm player ages.
If we become aware that we have inadvertently collected personal data from a minor, we will delete that data immediately, close the associated account, and return any deposits made to the original payment method. If you are a parent or guardian and believe your child has registered on Jetbaz, please contact us immediately at [email protected].
Parental Controls: We encourage parents and guardians to use parental control software to prevent minors from accessing online gaming platforms. Tools such as Net Nanny, Bark, and built-in device parental controls can help restrict access to age-restricted content.
Jetbaz primarily stores and processes your data within secure data centres. In some cases, data may be transferred to or processed by service providers located outside Bangladesh — for example, our KYC verification provider or fraud detection service may operate servers in other countries.
Where such transfers occur, Jetbaz ensures that appropriate safeguards are in place to protect your data to the same standard as if it were processed in Bangladesh. These safeguards include contractual data protection clauses, adherence to internationally recognised security standards, and regular audits of third-party data processors.
Your Protection Travels With Your Data: Regardless of where your data is processed, the protections described in this Privacy Policy apply. Jetbaz holds all data processors to the same standards we hold ourselves.
Jetbaz may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.
If we make significant changes that materially affect how we use your personal data, we will notify you directly — either by email to the address registered on your account, or by displaying a prominent notice on the Jetbaz platform when you next log in. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.
Your continued use of the Jetbaz platform after any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the changes, you should stop using the platform and contact us to close your account.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Jetbaz handles your personal data, please don't hesitate to get in touch. Our team is available 24/7 and will respond to all privacy-related enquiries promptly.
[email protected] — for all privacy requests and data rights enquiries.
Available 24/7 on jetbaz.vip — for quick questions about your account and data.
Response Times: We acknowledge all privacy enquiries within 48 hours and aim to fully resolve data rights requests within 30 days. Complex requests may take longer, but we will keep you informed of progress throughout.
Quick Reference
The key things you need to know about how Jetbaz handles your data.
256-bit SSL encryption on all data
We never sell your data
You control your data rights
Clear data retention schedules
Transparent data use only
24/7 privacy support available
Now that you know exactly how Jetbaz protects your privacy, it's time to enjoy the games. Register your account today and experience Bangladesh's most trusted gaming platform — your data is safe with us.
18+ only · Play Responsibly · Responsible Gaming